This was our first time using Federal and even though we had a little mishap at the beginning because a driver forgot to load an extra skid and thus the pickup date was delayed, we still received the motorcycle on the date it was promised. Federal did everything in their power to make sure we would receive it by the date we were first told and to make sure we were happy. I would definitely use this company again for all my moving needs and their customer service dept. is excellent and very helpful - especially Amber Marin. She was awesome!!! Thank you Federal and Amber for making this such a good experience.